FAQs

This page provides help with the most common questions about Lysa Brand.

Below you will find the most asked questions about our brand. If you have further questions or doubts, please contact us at contact@lysa.shop.

 

Question PROCESSING TIME
Answer

We need time to prepare an order for shipping. Our garments are made to order, that’s why customers could feel free to ask about individual changes (length for example) that can make order more unique.

The preparation an order for shipping takes a week. We take great care in ensuring each item is finished to high standards quality.

Question SHIPPING & CUSTOMS
Answer

We provide free shipping to the United States and Ukraine: 3-5 days estimated time. For the rest of the world: 3-7 days.

All orders are dispatched through UPS or USPS

We will send you your tracking number via e-mail.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Question RETURN & EXCHANGE POLICY
Answer

We try to do our best. Please read the descriptions of each item carefully and if you have any questions, ask us before placing the order.

Items must be returned in original condition, unworn, unaltered, unwashed. We suggest tried on items as soon as they are received to ensure you are able to return them within the returns timeframe. We will provide you with a refund if:

1. The items have not been worn, damaged or washed

2. You notify us for a refund within 14 days of receiving.

3. You ship items back within 14 days after notifying us about returning

Custom or personalized items can’t be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for custom or personalized orders.

Once your return has been received we will refund you by your original payment method within 7 days.  Returned items will be refunded excluding the original cost of shipping unless deemed faulty. We do not take responsibility for damages or losses due to shipping. All return postage costs are at customers’ expense unless items deemed faulty.